Please click here to watch this short video from NHS Wales about how GP access is changing.

St. Thomas & West Cross Medical Centres are excited to announce that from Monday 23rd November 2020, we will be offering our patients the opportunity to use askmyGP service to contact us.

Click Here for Help online with AskMyGP

Our new service, askmyGP, now means that you can request help from your Practice when, where and how it suits you.

It’s our online service where you can seek help from a GP. The information you give us means the doctors – or other members of staff – are better informed and can help you with your problem quicker.

With askmyGP:

  • You can message us at any time
  • There’s no need to book ahead
  • You can look forward to a prompt response in working hours
  • You can let us know how and when it’s best to get back to you


The telephone lines are open 0800 – 1830 on 01792 653992 for both sites.

St. Thomas Surgery is open from 0830 – 1830 Monday to Friday

West Cross Medical Centre is open from 0900 – 1800 Monday, Tuesday, Wednesday and Friday. West Cross Medical Centre closes at 1300 on a Thursday.


Monday0800 to 11.55, 1400 to 17.50
Tuesday0800 to 11.55, 1400 to 17.50
Wednesday0800 to 11.55, 1400 to 17.50
Thursday0800 to 11.55
Friday0800 to 11.55, 1400 to 17.50


Patients requesting a home visit will be contacted by a senior doctor to assess the urgency of the situation and offer advice where needed.

Please contact the surgery before 10.30am to request a home visit. You will be asked for details of the problem to allow the doctor to assess the urgency of the request.

The doctor may arrange a home visit for a patient where the medical condition is so severe that they are unable to attend surgery.  Home visits are usually undertaken by our paramedic, Andrew Jones.

We do not consider lack of transport sufficient reason to request a home visit. The ability to properly assess and treat a patient in their own home is often impaired by the non-ideal clinical environment as well as a lack of equipment. It is often safer for a relative, friend or taxi to transport the patient to the surgery to attend an urgent appointment.


If you need to see a doctor between the hours of 6.30pm and 8.00am weekdays, Saturday, Sunday and up to 8.00am on Monday, please contact the out-of-hours service on telephone number 111. The number is free to call. You can also ring 111 if you need health information and advice.

NHS Direct Wales is a 24-hour service available if you need health information or advice.  They can be contacted on 0845 46 47 or visit