Appointments

Please click here to watch this short video from NHS Wales about how GP access is changing.

Appointments can be requested via

• the askmyGP service
• the telephone
• face to face at reception

All appointment requests will be triaged by a member of the clinical team. If it is deemed that your medical condition is urgent, you will be seen on the same day. The practice also offers a mix of routine, urgent and pre-bookable appointments.

askmyGP

Click Here for Help online with AskMyGP

Our new service, askmyGP, now means that you can request help from the Practice without needing to phone in.

With askmyGP, you can

• You can message us from home
• There’s no need to book ahead
• You can look forward to a prompt response in working hours
• You can let us know how and when it’s best to get back to you

OPENING HOURS

The telephone lines are open 0800 – 1830 on 01792 653992 for both sites.

St. Thomas Surgery is open from 0830 – 1830 Monday to Friday

West Cross Medical Centre is open from 0900 – 1800 Monday, Tuesday, Wednesday and Friday. West Cross Medical Centre closes at 1300 on a Thursday.

CONSULTATION TIMES

HOME VISITS

Patients requesting a home visit will be contacted by a senior doctor to assess the urgency of the situation and offer advice where needed.

Please contact the surgery before 10.30am to request a home visit. You will be asked for details of the problem to allow the doctor to assess the urgency of the request.

The doctor may arrange a home visit for a patient where the medical condition is so severe that they are unable to attend surgery.  Home visits are usually undertaken by our paramedic, Andrew Jones.

We do not consider lack of transport sufficient reason to request a home visit. The ability to properly assess and treat a patient in their own home is often impaired by the non-ideal clinical environment as well as a lack of equipment. It is often safer for a relative, friend or taxi to transport the patient to the surgery to attend an urgent appointment.

OUT OF HOURS

If you need to see a doctor between the hours of 6.30pm and 8.00am weekdays, Saturday, Sunday and up to 8.00am on Monday, please contact the out-of-hours service on telephone number 111. The number is free to call. You can also ring 111 if you need health information and advice.

NHS Direct Wales is a 24-hour service available if you need health information or advice.  They can be contacted on 0845 46 47 or visit www.nhsdirect.nhs.uk.